With more global customers demanding evidence of robust information security measures by their technology suppliers, the implementation of an Information Security Management System (ISMS) has been critical for the business. For IT companies, getting an ISO 27001:2022 certification shows dedication to secure customer data along with helping grow the business.
CyberQuess partnered with an IT service provider to implement an ISMS according to the guidelines of ISO 27001:2022. This was accomplished by following an effective strategy for implementation to complete the process within a short time frame.
Client Overview
A mid-sized IT service firm offering applications and management services to international customers spread over different regions. As the business grew in terms of customer base, it became necessary for the company to have formal information security procedures in place to comply with contractual and international security requirements.
The customer wanted to develop a solid ISMS process and acquire ISO 27001:2022 certification to improve security governance, fulfill customer requirements, and improve its credibility in the international market.
Key Challenges
The following were some of the issues that the organization faced during the certification process:
- No proper Information Security Management System (ISMS) in place
- Processes were decentralized among different departments and teams
- No proper risk assessments and risk management processes in place
- No previous experience with ISO audit and certification process
- Access control and asset management issues
CyberQuess Approach
CyberQuess adopted a structured and business-focused approach to implement ISO 27001:2022 while ensuring minimal impact on day-to-day operations.
Comprehensive Gap Assessment
A detailed gap assessment was conducted to evaluate the organization’s existing security practices against ISO 27001:2022 requirements and identify areas requiring improvement.
ISMS Design and Implementation
CyberQuess defined the ISMS scope to include corporate offices, delivery centers, and the remote workforce. A complete ISMS framework was established, including:
- Risk assessment and risk treatment methodology
- Statement of Applicability (SoA)
- Information security policies, procedures, and standards
- Governance and compliance documentation
Security Control Implementation
The team supported the implementation of key ISO 27001:2022 Annex A controls, including:
- Access control and user lifecycle management
- Asset management and information classification
- Backup management
- Logging and monitoring
- Incident management processes
Audit Readiness
To prepare the organization for certification, CyberQuess conducted internal audits, facilitated management review meetings, validated compliance evidence, and guided the client through both Stage 1 and Stage 2 certification audits.
Solution Highlights
CyberQuess developed an effective and pragmatic Information Security Management System in line with the business needs of the organization. The project was carefully planned to cause minimum disturbance in the business processes while at the same time meeting all ISO 27001:2022 standards. At the very beginning, the organization had the advantage of being ready for auditing in terms of documentation, processes, and evidence management.
Results & Business Impact
Through the implementation process for ISO 27001:2022 using CyberQuess’s methodical approach, the company was able to receive the ISO 27001:2022 certification in just 12 weeks. The newly implemented ISMS helped improve security governance in the organization, standardized processes among teams, and increased accountability. This also helped build the credibility of the company among its international clients and made it easy for the organization to implement other security programs in the future.
